Privacy Policy

Last updated: 15 October 2026

1. Introduction

Alphacity Gadgets (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit https://alphacitygadgets.com/, purchase our products or services, or communicate with us through WhatsApp and other channels.

Business name: Alphacity Gadgets
Website: https://alphacitygadgets.com/
Email: alphacitygadgets@gmail.com
Location: Rawlings Circle, Accra, Ghana

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Contact information: Your name, telephone number, WhatsApp number, email address, and delivery address.
Transaction information: Products purchased, order details, payment status, receipts, and purchase history.
Customer loyalty information: Loyalty points, discounts, rewards, and the dates on which promotional benefits are issued or expire.
Communication information: Messages and enquiries you send to us, including customer service and loyalty programme communications.
Website information: Information relating to your use of our website, where applicable, including technical information collected through cookies or similar technologies.

We collect only the information reasonably necessary for our business operations and the purposes described in this policy.

3. How We Use Your Information

We may use your information to:

Process orders and provide products and services.
Respond to enquiries and provide customer support.
Maintain customer purchase records and loyalty accounts.
Inform eligible customers about loyalty rewards, discounts, and promotional benefits.
Send WhatsApp messages relating to customer service, orders, or loyalty benefits where permitted.
Manage our business systems, prevent fraud, maintain security, and improve our services.
Comply with applicable legal and regulatory obligations.

4. WhatsApp Communications

We may use WhatsApp to communicate with customers about orders, customer support, loyalty rewards, discounts, and other relevant business information.

Where applicable, we may use Meta’s WhatsApp Business Platform and related services to facilitate these communications. Information processed through these services may include your telephone number, message content, message delivery status, and information needed to manage customer communications.

We will use WhatsApp for the purposes described in this policy and in accordance with applicable requirements. Where consent or another lawful basis is required, we will obtain or establish it before processing your information for the relevant purpose.

You can ask us to stop sending promotional or loyalty messages by contacting us at alphacitygadgets@gmail.com or by replying to the message where appropriate. This will not prevent us from sending essential communications that we are legally permitted or required to provide.

5. How We Share Information

We do not sell customers’ personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

Meta Platforms: To facilitate WhatsApp communications and related business platform services.
Website and hosting providers: To maintain our website and business systems.
Business software providers: To manage orders, inventory, sales records, and customer loyalty information.
Payment and delivery providers: To process payments and fulfil orders where applicable.
Authorities or regulators: Where disclosure is required by law or necessary to protect our legal rights.

These parties may process information according to their own applicable privacy terms and legal obligations. We seek to limit shared information to what is reasonably necessary for the relevant purpose.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to customer information is restricted to authorised personnel and service providers who need it for legitimate business purposes. However, no electronic storage or transmission system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including business, accounting, dispute-resolution, and legal requirements.

7. International Data Transfers

Some service providers, including Meta and website technology providers, may process or store information on servers located outside Ghana. Where personal information is transferred internationally, we will take steps required by applicable data protection laws.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of information where legally permissible.
Object to or request restrictions on certain types of processing.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before acting on your request.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential website functions, improve user experience, and understand website usage. You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

10. Children’s Privacy

Our services are intended for general customers and are not specifically directed at children. We do not knowingly collect children’s personal information in circumstances where doing so would be unlawful. If you believe a child has provided us with personal information improperly, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements. Updated versions will be published on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact:

Alphacity Gadgets
Rawlings Circle, Accra, Ghana
Email: alphacitygadgets@gmail.com
Website: https://alphacitygadgets.com/

We will review and respond to privacy-related requests within the timeframe required by applicable law.